Introduction

The General Data Protection Regulation 2016 (GDPR) and Data Protection Act 2018 regulate the processing of personal data and provide individuals with certain rights concerning the way in which their data is processed.

This privacy notice tells you what to expect when PATROL collects your personal information in relation to your enquiry.

About PATROL

Local authorities who undertake civil parking and traffic enforcement are required by statute to make provision for independent adjudication. The relationship between the Adjudicators and the Joint Committee is derived from and governed by the Traffic Management Act 2004 and, in the case of the Bus Lane Adjudication Service Joint Committee, the Transport Act 2000.

Over 300 local authorities in England (outside London) and Wales are members of the PATROL (Parking and Traffic Regulations Outside London) Joint Committee in order to exercise this function jointly.

The main function of the Joint Committee is to provide resources to support independent Adjudicators and their staff who together comprise the Traffic Penalty Tribunal. The Tribunal’s appeal streams include: parking, bus lanes, Clean Air Zones, moving traffic (Wales only), road user charging and littering from vehicles.

The lawful basis for processing your personal data

Article 6 of the GDPR sets out the lawful basis for processing personal data. PATROL’s lawful basis for processing data is because it performs a public task and the processing is necessary to perform a task in the public interest – and for its official functions – and the task and function has a clear basis in law.

How we use your personal data

PATROL will use the information you supply through the PATROL website (Name, email address, subject and message) to respond to your enquiry. Alternatively, any information you provide should you decide to email info@patrol-uk.info or contact PATROL by telephone will be used to answer your query. When you provide us with your personal data, we take your confidentiality and our compliance with the GDPR and Data Protection Act 2018 very seriously.

How long will we store your data?

Correspondence with PATROL often relates to appeals to the Tribunal, which is required under statute to maintain a register of decisions. Some of your personal data will be retained for the purposes of maintaining that register. Other case information, documents and enquiry information will be retained for two years, except in cases where the Adjudicator has determined that the case is of judicial interest – in which case, relevant evidence will be kept for longer.

How we will store your data

PATROL takes data security very seriously and we take every step to ensure that your data remains private and secure. All data collected is stored in our secure database and kept entirely within the United Kingdom (UK), unless otherwise stated below.

The Tribunal uses:

Resolver to supply the online appeal system. Resolver’s privacy policy can be found at: https://resolver.co.uk/our-privacy-policy

Mailchimp to send emails. Further information on Mailchimp’s privacy policies can be found at: https://mailchimp.com/legal/privacy

Google Docs for word processing. Further information about Google’s privacy policies can be found at: https://www.google.com/intl/en/policies/privacy)

Survey Monkey to obtain user feedback. Further information about Survey Monkey’s privacy policies can be found at: https://www.surveymonkey.com/mp/legal/privacy-policy/?ut_source=gdpr_consent_banner

Keeping your data secure

Transmitting information over the internet is generally not completely secure and we cannot guarantee the security of your data. We take data security very seriously and take every step to ensure that your data remains private and secure. We encrypt all data transferred to and received from our systems.

Sharing your data

Depending on the nature of your enquiry, a quicker response may be possible if PATROL is able to share your enquiry with the authority who issued the penalty or with the Traffic Penalty Tribunal if your enquiry relates to an appeal or potential appeal.

If you would prefer to contact these organisations directly, please ensure that you tell us at the time of making your enquiry so that we can provide you with the relevant contact details. 

Unless you tell us not to, we will assume you consent to us sharing your enquiry with the appropriate organisation for the purposes of answering your query.

We will never share your information with other organisations for their marketing, market research or commercial purposes and we don’t pass on your personal information to any other web sites.

Visitors to our website

When someone visits www.patrol-uk.info, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This information is only processed in a way that does not identify anyone.

Use of cookies by PATROL

You can read more about how we use cookies at: https://www.patrol-uk.info/cookie-policy/.

Call recording

All calls to or from PATROL are recorded for quality and training purposes.

If you have questions about how we use your data

If you have any questions about how PATROL uses your data, please email dpo@patrol-uk.info.

If you have concerns about how PATROL uses your data, you can contact The Information Commissioner’s Office on 0303 123 1113.